How to Add Your Business on The Trust Search

The Trust Search allows businesses to collect verified reviews. If your business is registered and active on the platform, you can respond to the collected reviews, raise disputes, and manage your reputation according to your active plan.

This guide explains how you can add your business on The Trust Search in detail, step by step.

Step 1: Sign In or Sign Up (Business Account)

You can have two types of accounts on The Trust Search: buyer account and business account. The buyer account is the default account you create when signing up on the platform. It allows you to read and write reviews. But to create or access a business, you need to log in to the platform with the business account.

Here’s how you can sign in to or sign up for a business account, depending on whether you already have an account or have yet to create one.

Sign In: When You Already Have a Business Account

Your existing business account may be linked to your email address, Google account, or Apple account. Use the appropriate means to sign back in to it depending on the account type.

1. Visit the Website Login Page: Go to The Trust Search’s business sign-in page.

2. Sign In With Google or Apple: If you had signed up with your Google or Apple account instead of the email address, click the corresponding button to sign in.
   

   

3. Sign In With Your Email: If you created the account using your email address instead, enter your credentials to sign in with the email.

   1. Enter the Email: Fill in your email address in the “Email address” field.
      

      

   2. Enter Your Password: Fill in the correct password to sign in to your business account. Click “Forgot Password?” if you don’t remember the password. You’ll get a password-reset email. Find it in your inbox (or spam folder) to set a new password, then sign in again.

   3. Check “Remember me?”: If you want to stay signed in, click the “Remember me?” checkbox before signing in.

   4. Click “Sign in”: Finally, click the “Sign in” button below the password field to sign in.

You will log in to your existing business account.

Sign Up: When You Have Yet to Create a Business Account

You can sign up for a business account similarly to how you sign up for a buyer account.

1. Open the Log-In Page: On The Trust Search, go to the business sign-in page.

2. Sign Up With Google or Apple: If you want to link your The Trust Search account to your Google or Apple account, click the Google or Apple button to proceed. This will skip the manual sign-up process.
   

   

3. Sign Up With Email: If you want to sign up with an email account instead, follow these steps:

   1. Click “Create an account”: Below the sign-in button, click “Create an account” to continue.
      

      

   2. Enter Your Name: Your full name is required to create the account. Enter both your first and last name in the respective fields.
      

      

   3. Enter Your Email: Next, you need to enter your email address in the “Email address” field.

   4. Enter Your Phone Number: Your phone number is required in account creation. Enter it in the “Phone number” field.

   5. Enter the Password: Fill in the password field with the password you want to set for this account. Make sure you use a strong password to make your account extra secure. The exact requirements for setting a password include:

      • At least eight characters

      • At least one uppercase letter

      • At least one lowercase letter

      • At least one number

      • At least one special character

   6. Confirm the Password: Re-enter your chosen password in the “Confirm password” field.

   7. Check the Agreement Box: Before signing up, you must agree to The Trust Search’s terms and conditions and privacy policy.

   8. Click “Sign Up”: After you’re done adding all the details, click “Sign Up” to continue.

   9. Verify the OTP: After clicking “Sign Up,” you will receive an email containing the OTP (one-time password) on your provided email address. Find the email, copy the code, and paste it in the verification field to continue. The platform will auto-verify it.

After the OTP verification is complete, you will be logged in to your business account.

Step 2: Start Creating the Business

Once you log in to your business account, your dashboard will open. From here, you can start adding your business by filling out the registration form and verifying the business’s ownership.

Here’s how to do it:

1. Click “Create Your First Business”

Inside the empty dashboard, you will see a button “+ Create Your First Business.” Click it to proceed, and a registration form will appear.

2. Fill in the Registration Form

You need to fill in the business registration form to add your business to the platform. Some details in the registration form are required for registration, while some are optional and can be skipped.

Here are all the details you may need to enter:

1. Business Details (required)
   This includes your business’s essential details for identification purposes, including:
   

   

   • Business Name: Type your business name in the field. Make sure to use your business’s official name and include any necessary location-specific identifiers, such as in “KFC UK” and “KFC FR.”

   • Category: Click the category field to select the primary category for your business from the drop-down menu. You cannot type in this field, so scroll down the list to find the category you’re looking for. You can check out The Trust Search Categories page to explore all categories.

   • Subcategory: Based on your selected category, you need to specify at least one subcategory that describes your business most accurately. If your business offers multiple services or items, you may select more than one subcategory that describes it.

   • Business Logo: Your business’s logo is required, whereas the recommended size is 64x64 pixels. Click the “Add business logo” area to open your device’s storage and select a logo for your business.

2. Business Contact Information (required)
   Your business’s contact information is used to verify its ownership (see step 3.). This includes:
   

   

   • Business Website: Your business website is the most important detail. It’s what your The Trust Search business profile is based on and identified with. Enter the website name (e.g., buypets.com) that belongs to your business.

   • Business Email: Your business email is used to verify the ownership of your business profile. You need to input the business’s official email that’s based on the provided domain (e.g., contact@buypets.com). Adding a Gmail-based address or other general-purpose email services (e.g., buypets@gmail.com or buypetsofficial@hotmail.com) doesn’t work for verification.

   • Business Phone Number: Your business phone number is displayed on your business profile to help your customers reach out to you easily. Add the phone number in the “Business phone number” field that’s reserved for customer interactions. Click the flag and type in the country name if you need to change the country code.

3. Business Social Media Links (optional)
   In this section, you can add social media links you run for your business, including Facebook, X (Twitter, formerly), and LinkedIn, for now. Adding social media links is entirely optional, so you can skip this step at the time of registration if you want.

4. Business Description (required)
   A description of your business and its services or products is required for registration. This description appears on your live business profile and helps buyers understand your business. It includes:

   • Business Description: This is the overall description of your business, which includes details such as the solution your business provides, when it was founded, and how it’s making a difference compared to others. Max 1000 are allowed for the description, so make sure the description is concise but descriptive.

   • Service Offer: This describes the services, products, or the solutions your business offers. Make sure your services description is clear to help buyers understand what you offer.

5. Business Meta Information (required)
   Meta information optimizes your profile for SEO (Search Engine Optimization) and helps with visibility on SERPs (Search Engine Results Pages).
   

   

   • Meta Title: This is the title your business profile appears with. Write a succinct title that describes your business by including its name and main service description (e.g., The Trust Search | Verified Review Platform). Ideally, keep the title within 65 characters.

   • Meta Description: This is the description your business profile appears with. Write a concise passage that describes your business within 165 characters.

   • Focus Keywords: Focus keywords further optimize your profile for SEO. You can include up to 5 keywords. Click the keyword bar to write the keyword, then press the enter button or comma button or click “Add” to enter the keyword.

6. Business Links (optional)
   In this section, you can add links to your domain (e.g., buypets.com), subdomains (e.g., petsguide.buypets.com), or specific pages of your website (e.g., buypets.com/contact-us). These links appear on your live business profile as buttons, so make sure you add only the links that might be helpful for buyers. Adding a link requires:

   • Link Label: This is the text displayed on the link button. This text should accurately describe the page it links to. For example, use “Contact Us” for a contact us button or “Visit Website” for a homepage button.

   • Link URL: This is the hidden link beneath the button that links to the specific webpage you want.
     

7. Business Location (required)
   Your business location is required during registration. The location is shown on your business profile to help buyers find your business on Google Maps.
   

   

   • Location: This includes the main location of the business. Click to search the location your business is located at and select the correct option. Selecting any option will auto-fill the city, state, and zip code fields.

   • City: This is the specific city your business is located in. You can’t edit this field manually. This field is auto-filled based on the location you select.

   • State: The specific state your business is in. This field is auto-filled.

   • Zip Code: This is the postal code that identifies your specific geographic area. This field is auto-filled.

8. Business Media (optional)

In business media, you can select and upload images that help show your business visually to buyers. This can include pictures of your business’s premises, services, or products that captivate buyers, up to a total of 10 images.

Once you’re done adding all the details, you can move on to business verification.

If you wish to continue later, click the “Save as draft” button at the bottom. This will save your registration details as a draft so you can continue later.

Step 3: Verify the Ownership

Ownership verification is required for business registration. This is a simple process and takes only a minute.

Here’s how to verify your ownership:

1. Click “Send OTP”: In the business registration form, under the “Business contact information” section, click the “Send OTP” button.
   

   

2. Verify the OTP: Find the OTP email sent to your email address and copy-paste it into the verification field.

3. Click “Next”: Scroll down and find the “Next” button at the bottom of the page. Click it to complete the registration.

Once the registration is complete, your business will be successfully created, and your business dashboard will open, allowing you to view your free plan and upgrade to a higher tier.

However, in addition to registration, you need to get your business invoice format verified to get your business activated on the platform, as explained in step 4; otherwise, it will stay inactive.

Step 4: Verify the Business Invoice Format

The Trust Search uses your business’s invoice format to verify customers’ transaction proof when they review your business. This helps us prevent fake reviews, with mismatching invoices, from being published on your profile.

But to do this, we require a business to provide us with at least 3 clear images of their invoice as reference samples, up to a total of 5 images, optionally.

Here’s how you can get your business invoice format verified:

1. Open the “Invoice Verification” tab: In your business dashboard, click “Submit Invoice” on the “Pending Invoice Verification” banner at the top to open the Invoice Verification tab. 

2. Upload Samples: Click the highlighted area to upload your invoice reference samples. At least 3 are required for successful submission, but you can attach 2 more, which can help strengthen review verification of your customers. Make sure the samples are clear and visible.

3. Submit for Approval: Click “Submit for Approval” to submit your invoice samples for verification.

The Trust Search team will receive your reference samples for verification. Expect the team’s response within several business days.

In case the team could not reliably verify your reference samples, they will reject your submission and ask you to submit newer samples. In that case, you can delete the previously submitted samples and upload new ones.

For more information, check out the following links:

• Guidelines for Businesses

Frequently Asked Questions

1. Can anyone register a business on The Trust Search?

We allow most people to register a business on The Trust Search, as long as they can verify their business’s ownership. Business invoice verification is also required to activate the business on the platform.

2. What if my business profile already exists on The Trust Search?

If your business profile already exists on The Trust Search but remains unclaimed, you can claim it by verifying the ownership, as explained in our guide to claiming an unclaimed profile.

3. What if I don’t have access to the business email?

You need access to your business email to get your business ownership verified; otherwise, you can’t proceed with the business registration without the OTP verification.