Terms and Conditions

Last updated October 26, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the websites, applications, business profiles, review services, software, features, products, subscriptions, and other services provided by The Trust Search ApS (“The Trust Search,” “TTS,” “we,” “us,” or “our”). Please read these Terms carefully before using our Services. By accessing, registering for, purchasing, or using any part of the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Services.

1. ABOUT THE TRUST SEARCH

The Trust Search ApS is a company incorporated in Denmark.

• Company: The Trust Search ApS

• Registered Address: Finderupsvej 5A, 6900 Skjern, Denmark

• CVR/VAT: DK46548701

• Email: contact@thetrustsearch.com

• Contact Form: https://thetrustsearch.com/contact-us

• Website: https://thetrustsearch.com/

The Trust Search operates an online review platform designed to help customers discover businesses and share genuine experiences, while helping businesses establish and maintain their online reputation. Our platform is built exclusively around verified customer reviews supported by authentic transaction evidence such as invoices or receipts.

2. DEFINITIONS

For purposes of these Terms:

• “Account” means a registered account created by a Customer or Business to access features of the Services.

• “Boost” means a paid, standalone visibility feature that moves a Business to the top of its relevant category or category listing. A Boost does not increase or alter the Business’s Review rating, Review count, underlying Review data, or organic appearance on the homepage. A Boost is a paid placement and does not constitute an endorsement of the Business or its Reviews by The Trust Search.

• “Business” means a company, merchant, professional, organization, service provider, or other commercial entity whose business profile is listed or claimed on the Services.

• “Business Profile” means a page or listing representing a Business on The Trust Search.

• “Customer” means an individual consumer who uses the Services to discover, review, interact with, or evaluate a Business.

• “Business Ownership Verification” means the preliminary security procedure performed during registration wherein a Business must supply a business website domain and a domain-matching email address, validated via a one-time passcode (OTP), confirming legal control of the domain.

• “Business Profile Verification” means the post-registration verification framework required to activate a Business Profile on the Services, which requires the Business to upload a minimum of three (3) authentic reference invoice samples.

• “Business Invoice Reference Samples” means non-public, genuine invoices uploaded by a Business used exclusively by The Trust Search as an architectural baseline to validate customer transaction formats and prevent synthetic review fraud.

• “Unclaimed Profile” means a publicly generated profile initiated by a reviewer for a business not yet registered on the platform, which remains subject to retroactive review audit upon claim.

• “Review” means written, visual, numerical (star-rating), or other feedback submitted by a Customer concerning a Business, product, service, or transaction.

• “Verified Review” means a Review for which The Trust Search has received, processed, and validated sufficient transaction evidence, such as an invoice or receipt, verifying that the reviewer has a genuine customer transaction with the relevant Business.

• “Transaction Evidence” means an invoice, receipt, order confirmation, booking record, purchase record, or other documentation demonstrating an authentic transaction or customer relationship.

• “File Hash” means a non-reversible cryptographic checksum generated from submitted Transaction Evidence used exclusively for fraud detection and duplicate-prevention.

• “Services” means The Trust Search website, mobile applications, Business Profiles, review functionality, verification systems, dashboards, widgets, subscriptions, Boosts, tools, communications, and related products and services.

• “User Content” means Reviews, photographs, videos, text, ratings, responses, profile information, documents, Transaction Evidence, and other material submitted or uploaded by users.

3. THE SERVICES

The Trust Search provides a platform through which:

• Customers may discover Businesses;

• Customers may submit Reviews accompanied by mandatory Transaction Evidence;

• The Trust Search verifies, moderates, organizes, displays, or removes User Content;

• Businesses may create, claim, or manage Business Profiles;

• Businesses may respond to published Verified Reviews;

• Businesses may access subscription or profile-management features;

• Users may interact with Business Profiles and Reviews; and

• The Trust Search may provide additional features from time to time.
  

The Trust Search is a platform provider. Unless expressly stated otherwise, we are not a party to the transaction between a Customer and a Business. A Business's presence on the Services does not mean that The Trust Search recommends, endorses, guarantees, or certifies that Business.

4. HOW THE TRUST SEARCH VERIFICATION SYSTEM WORKS

4.1 Mandatory Verification (No Unverified Reviews)

The Trust Search is designed to eliminate fake, misleading, fabricated, or unverified Reviews by using mandatory transaction-based verification. Unverified reviews cannot be posted on the platform. Every review submitted by a Customer must undergo verification and be supported by valid Transaction Evidence. Submissions that do not pass verification will not be published.

4.2 Transaction evidence

Transaction Evidence may include:

• invoices;

• receipts;

• order confirmations;

• booking confirmations;

• purchase records; or

• other reasonable evidence of a transaction.

We reject evidence that appears:

• altered;

• fabricated or synthetic;

• duplicated (including previously used invoices);

• incomplete;

• unrelated to the Business;

• unrelated to the Review;

• misleading;

• does not match the verified invoice format established by the Business's reference samples;

• illegible; or

• otherwise insufficient for verification.

4.3 Verification does not guarantee the Review

A Verified Review indicates that The Trust Search has completed its verification process confirming that the reviewer appears to have had a qualifying transaction or customer relationship with the Business. Verification does not mean that:

• every subjective statement in the Review has been independently proven;

• the Review represents the opinion of The Trust Search;

• The Trust Search guarantees the Customer's experience;

• the Business agrees with the Review; or

• the Business is necessarily responsible for every matter described by the Customer.

4.4 Verification methods

The Trust Search may use automated technologies, including artificial intelligence, together with human review, to process Transaction Evidence and Reviews. Submitted documents are processed to identify or obscure information that is not necessary for verification or public display. Where appropriate, authorized The Trust Search personnel may review submitted material for verification, authenticity, fraud prevention, policy compliance, or moderation purposes. Additional information about the processing of personal data is provided in our Privacy Policy.

5. INVOICE AND TRANSACTION EVIDENCE REQUIREMENTS

If you submit Transaction Evidence, you represent that:

• you are authorized to submit it;

• it relates to your own authentic transaction or customer relationship;

• it has not been intentionally altered or forged;

• it is not fabricated;

• it has not been obtained through unlawful means;

• it is submitted for a legitimate verification purpose; and

• you have not knowingly concealed material information relevant to verification.
  

You should not upload unnecessary personal information where it is not required for verification. The Trust Search may reject or remove Transaction Evidence where we reasonably believe that it is fraudulent, manipulated, duplicated, irrelevant, unlawful, or otherwise unsuitable. We may suspend or terminate accounts associated with repeated or serious attempts to submit fraudulent Transaction Evidence.

6. PERSONAL INFORMATION IN TRANSACTION EVIDENCE

Transaction Evidence may contain personal or financial information that is not required for public display. Where applicable, The Trust Search uses automated processing, including AI-assisted redaction, to identify or obscure certain personal information before any display or review. Examples may include:

• payment-card information;

• telephone numbers;

• residential addresses;

• other unnecessary personal information.

Automated processing does not necessarily mean that such information is completely inaccessible to The Trust Search. Authorized personnel may access submitted Transaction Evidence where reasonably necessary for verification, fraud prevention, moderation, security, legal compliance, or operation of the Services. Our processing of personal data is governed by our Privacy Policy.

7. SUBMITTING REVIEWS

To submit a Review, you must:

• provide an honest account of your own personal experience;

• submit information that you reasonably believe to be accurate;

• comply with these Terms;

• comply with applicable laws;

• avoid misleading statements;

• avoid impersonating another person;

• avoid submitting Reviews on behalf of someone else without authorization; and

• provide valid Transaction Evidence during the submission process.

You must not submit a Review based solely on hearsay or information obtained from another person. Reviews cannot be posted without accompanying, qualifying Transaction Evidence.

8. PROHIBITED REVIEWS

You must not submit or arrange for the submission of:

• 8.1 Fake reviews: Reviews that are fabricated or that do not reflect a genuine customer experience.

• 8.2 Unverified reviews: Attempts to post reviews without valid transaction proof or bypassing verification.

• 8.3 Paid or incentivized reviews: Reviews submitted in exchange for money, gifts, discounts, refunds, free products, services, benefits, or other incentives.

• 8.4 Self-reviews: A Business, Business owner, employee, representative, or person acting on behalf of a Business submitting Reviews intended to artificially improve that Business's reputation.

• 8.5 Competitor manipulation: Users submitting false or misleading negative Reviews about competitors or businesses with which they have no genuine customer relationship.

• 8.6 Review manipulation: Users coordinating campaigns designed to artificially increase or decrease a Business's rating or Review volume.

• 8.7 Extortion or coercion: Users threatening a Business with a negative Review unless the Business provides money, goods, services, refunds, or benefits; or Businesses pressuring Customers into removing or altering Reviews.

• 8.8 Misleading content: Reviews intentionally presenting materially false information as fact.

• 8.9 Illegal content: Reviews containing unlawful material or promoting unlawful activity.

• 8.10 Discriminatory content: Reviews attacking people based on protected characteristics or containing hateful or discriminatory material.

• 8.11 Private information: Users publishing another person's unnecessary private, confidential, financial, authentication, or sensitive information.

9. BUSINESS PROFILES & VERIFICATION

9.1 Registration & Domain Ownership Verification

To initiate a Business Profile, an authorized representative must complete Business Ownership Verification. This requires submitting the Business's registered domain and a corresponding domain-based corporate email address (e.g., contact@businessdomain.com), followed by successful submission of an automated one-time passcode (OTP).

9.2 Mandatory Business Profile Verification (Invoice Reference Samples)

Registering a profile does not make it active or publicly accessible. A Business Profile remains unverified and inactive (completely hidden from public directory searches, public views, and review submissions) until the Business completes Business Profile Verification.

• Sample Requirement: To achieve verified and active status, the Business must upload at least three (3) authentic sample invoices (with an option to provide up to two additional samples).

• Verification Outcome:

  • Approved: If the samples are verified by The Trust Search, the Business Profile becomes verified and active on the platform.

  • Unsuccessful: If the samples fail verification, the profile remains unverified and hidden. The Trust Search may request new samples, at which point the Business may remove its previous submissions and upload new samples.

9.3 Retention and Deletion of Business Invoice Samples

To preserve the platform’s fraud-detection baseline, a Business cannot delete or withdraw its verified invoice samples while its registered profile remains on the platform. Business invoice samples may be deleted strictly in the following three (3) circumstances:

1. The Business Profile is permanently deleted;

2. The Business owner’s account is permanently deleted; or

3. The initial invoice verification was unsuccessful and The Trust Search explicitly requests replacement samples.

When business invoice samples are deleted under these exceptions, they are permanently removed from our active databases, and no related document files are retained.

9.4 Claiming Unclaimed Profiles & Retroactive Review Audits

Where a Business claims an existing “Unclaimed Profile," the Business must complete Business Profile Verification by uploading at least three (3) sample invoices. Upon successful verification of the Business's invoice format, The Trust Search conducts a retroactive audit of all existing reviews on that profile. Any prior customer review whose Transaction Evidence fails to match the verified business invoice format will be permanently removed and excluded from rating calculations.

10. BUSINESS RESPONSES TO REVIEWS

Where available, Businesses may respond publicly to Verified Reviews. Business responses must:

• be relevant to the Review;

• be truthful to the best of the Business's knowledge;

• remain professional;

• avoid threats, harassment, or discriminatory content;

• avoid publishing customer personal data without authorization; and

• comply with applicable law.
  

Businesses must not use responses to pressure reviewers into altering or removing Reviews.

11. REVIEW MODERATION

The Trust Search may review User Content for compliance with these Terms, fraud, manipulation, authenticity, illegal content, privacy violations, spam, duplicate content, and conflicts of interest. We may use automated tools and human review as appropriate. We may:

• approve content once verified;

• reject content that fails verification or violates policies;

• request additional transaction evidence;

• restrict visibility;

• remove content;

• suspend functionality; or

• suspend or terminate accounts.

12. VERIFICATION STATUS AND REVIEW STATUS

All reviews on The Trust Search undergo verification. Review statuses may indicate that a submission is pending verification, approved/verified, or rejected.

• No Unverified Reviews: Because unverified reviews cannot be posted, only submissions that achieve Verified status will appear publicly on the platform.

• Revocation of Status: Verification status may be revoked and the Review removed if The Trust Search subsequently determines that supporting evidence was forged, duplicated, invalid, or fraudulent.

13. MODERATION DECISIONS AND STATEMENTS OF REASONS

Where required by applicable law, including the EU Digital Services Act (“DSA”), if we restrict, reject, remove, or limit access to User Content or an account, we will provide the affected user with a clear and specific Statement of Reasons explaining the decision. This statement will detail the specific action taken, the facts and legal or contractual grounds relied upon, and available redress mechanisms.

14. COMPLAINTS AND APPEALS

If you believe that a Review rejection, account restriction, or moderation decision was made in error, you may file an appeal through our internal complaint mechanism within six (6) months of the decision. Complaints should include your account information, the decision reference, the reason you believe the decision was incorrect, and supporting evidence. Internal complaints are handled under qualified human oversight in an objective, non-discriminatory manner.

15. ILLEGAL CONTENT REPORTING

Any individual or entity may submit a notice of suspected illegal content hosted on our platform. Reports must include:

• the precise digital location (URL) of the content;

• a reasoned explanation of why the content is suspected to be illegal;

• the name and email address of the submitter (except where legally exempt); and

• a good-faith statement of accuracy.

Reports can be submitted through:

• Contact Form: https://thetrustsearch.com/contact-us

• Email: contact@thetrustsearch.com

16. OUT-OF-COURT DISPUTE SETTLEMENT

Where applicable under Article 21 of the DSA, users have the right to seek resolution of content-moderation disputes through certified, independent out-of-court dispute settlement bodies. This does not prevent either party from seeking relief before a competent court under applicable law.

17. REVIEW INDEPENDENCE

The Trust Search's commercial relationships with Businesses do not give Businesses the right to control, purchase, suppress, or manipulate Customer Reviews. Payment for subscriptions, profiles, listing services, advertising, or widgets does not guarantee:

• publication of a positive Review;

• removal of a negative Review;

• a particular rating;

• alteration of a Review;

• preferential moderation or verification; or

• a particular organic ranking or organic search position, except where a Business separately purchases a Boost as described in Section 18.2.

The Trust Search rejects or removes Reviews strictly based on verification and content policies, regardless of whether the subject Business is a paying subscriber.

18. RATINGS, RANKINGS AND SEARCH RESULTS

18.1 Rating Calculation Formula

A Business with no qualifying Reviews does not have an earned customer rating. In this state, the platform displays a rating value of 0.0, together with a “Not Yet” indicator and a “0 reviews” indicator. The displayed 0.0 value is a system placeholder and does not represent a customer-generated 0-star rating. No star rating is included in the Business’s rating calculation until the Business has at least one qualifying Review.

Where a Business has qualifying Reviews, its displayed rating is calculated as the arithmetic mean of its active qualifying Reviews:

• Business Rating = Sum of all active qualifying Review ratings ÷ Number of active qualifying Reviews

A Review affects the Business’s rating only while that Review is active and publicly valid for rating purposes.

If a Review is deleted by the Customer, removed by The Trust Search, or otherwise becomes permanently unavailable for publication, that Review immediately stops contributing to the Business’s rating.

If a Review is temporarily removed or hidden by The Trust Search while it is under investigation, moderation, verification review, appeal, or other platform review, the Review does not contribute to the Business’s rating during the period in which it is temporarily removed or hidden.

If a temporarily removed Review is subsequently restored and becomes active again, it resumes contributing to the Business’s rating from the time of restoration.

Accordingly, the Business’s rating is recalculated whenever a qualifying Review becomes active, is removed, is deleted, is temporarily hidden, or is restored.

18.2 Rankings and Visibility

Organic search and category ordering may be influenced by factors including relevance to the search or category, search terms, location, Review recency, the number of qualifying Reviews, and applicable filters or platform functionality.

A Business may separately purchase a Boost that moves the Business to the top of its relevant category or category listing.

A Boost does not alter the Business’s Review rating, Review count, Review content, verification status, or underlying Review data. It also does not cause the Business to receive preferential organic placement on the homepage.

Business Profile Verification is earned solely through the successful completion of the Business Invoice Verification process. Subscriptions, Boosts, and commercial advertising packages do not grant, accelerate, or verify a Business Profile, nor do they waive the mandatory three-sample invoice requirement.

A Boost is a paid visibility placement and is separate from the Business’s organic ranking and customer-generated Review performance. The purchase of a Boost does not constitute an endorsement or recommendation by The Trust Search.

Where required by applicable law, paid or promotional placements will be identified or disclosed as such.

19. REVIEW WIDGETS AND EMBEDS

If The Trust Search provides widgets, badges, embeds, or APIs, Businesses must use them only as provided. Businesses must not alter review scores, remove required attribution, misrepresent review data, or selectively display reviews to create a false impression of rating or volume. The Trust Search may revoke widget access for misuse.

20. USER ACCOUNTS

Certain features require registering an Account. You agree to provide accurate information, keep your credentials secure, and notify us promptly of any unauthorized access. You are responsible for all activities occurring through your Account.

21. AGE REQUIREMENTS

The Services are intended for users aged 16 or older (or the applicable age of digital consent in your jurisdiction). Users under the age of majority must have parent or legal guardian permission where required by law.

22. PURCHASES AND PAYMENTS

Certain Business Services, subscriptions, and standalone products (including Boosts) require payment.

• B2B Exclusivity: All commercial tools, subscriptions, and Boosts are strictly business-to-business products; consumer/Customer accounts cannot purchase paid services on the platform.

• Exclusive Payment Processor (Stripe): All payment transactions on The Trust Search are processed exclusively through Stripe. By purchasing a subscription, plan upgrade, or Boost, you authorize Stripe to charge your designated payment method for the full transaction amount. Your payment details are subject to Stripe’s terms of service and privacy policy. The Trust Search does not store complete payment-card numbers or sensitive cardholder credentials.

• Billing Currency (USD): All fees, subscriptions, plan upgrades, and Boosts are quoted, billed, and processed in United States Dollars (USD).

• Currency Conversion & Banking Fees: If you make a purchase using a payment method denominated in a currency other than USD (such as EUR, DKK, GBP, or other currencies), your bank, card issuer, or Stripe will determine the applicable exchange rate and may assess conversion or international transaction fees. These fees are independent of The Trust Search and remain the sole responsibility of the Business.

• Taxes and VAT: Stated prices are exclusive of value-added tax (VAT), sales tax, duties, or other statutory governmental levies unless expressly noted. EU Business purchasers may be required to supply a valid CVR/VAT identification number for reverse-charge purposes. Where applicable law requires The Trust Search to collect VAT or other taxes, such amounts will be calculated and added to the USD total at checkout.

23. SUBSCRIPTIONS AND STANDALONE PURCHASES (BOOSTS)

23.1 Subscriptions

Certain Business Services are offered through recurring subscriptions.

• Subscriptions are billed on a recurring basis according to the billing cycle selected at checkout (e.g., weekly, monthly, yearly, or lifetime).

• Auto-renewal is enabled by default and can be disabled directly within your Business account dashboard.

• Canceling renewal prevents future billing cycles from charging; features remain available through the active paid cycle.

23.2 Standalone Boost Purchases

• Separate From Subscriptions: Boosts are separate, standalone items that are not included in standard subscription plans and can only be purchased individually.

• No Recurring Billing: Boosts are single, one-off purchases. They do not auto-renew and do not initiate a recurring subscription.

• Immediate Delivery: Boost functionality or allocated promotional placement takes effect immediately upon successful payment confirmation.

24. TRIALS, UPGRADES AND PLAN CHANGES

24.1 Free Trials

We may offer optional free trials (e.g., 7 days) on select subscription tiers. If you opt into a free trial, your designated payment method will automatically be charged for the chosen subscription tier at the conclusion of the trial period unless you cancel prior to trial expiration.

24.2 Plan Upgrades & Credit Calculation

You may upgrade your subscription plan at any time through your account dashboard. Upgrades take effect immediately upon successful payment, and unused value from your current active plan is applied as a credit toward the new plan.

Upgrade credits are not calculated solely on elapsed time; they are adjusted for actual account and quota usage. Your remaining credit will be reduced in proportion to any quotas utilized during your current billing cycle (including, but not limited to, received Reviews, additional Business locations, active embed widgets, and team manager invitations). A standard transaction processing fee will also apply to the upgrade payment.

The upgrade balance and amount payable are calculated using the following formulas:

• Remaining Credit = ((Current Plan Price / Total Plan Days) × Remaining Days) − Quota Usage Deductions

• Amount Payable = New Plan Price − Remaining Credit + Transaction Fee

Upgrades are considered final once completed and are non-refundable.

25. REFUNDS (COMMERCIAL B2B PURCHASES)

All subscriptions, Boosts, and paid tools provided by The Trust Search are strictly B2B commercial products intended solely for Businesses and commercial entities. Individual Customers cannot purchase paid services on the platform.

25.1 Eligibility Window by Plan Tier

Refund requests must be submitted through your account dashboard or via our official contact channels within the following strictly enforced windows:

• Weekly Plan: Strictly non-refundable.

• Monthly Plan: Eligible for refund review only if requested within twenty-four (24) hours of the initial purchase timestamp.

• Yearly (Annual) Plan: Eligible for refund review if requested within seven (7) calendar days of the initial purchase date.

• Lifetime Plan: Eligible for refund review if requested within fourteen (14) calendar days of the initial purchase date.

25.2 Boosts Are Non-Refundable

• No Refunds on Boosts: Boost purchases are strictly non-refundable. Because Boosts are standalone, digital-immediate items that activate instantly upon purchase, they are exempt from all refund considerations.

25.3 General Refund Conditions

• First Purchase Only: Refunds can only be requested for a Business's very first subscription purchase on the platform. Any subsequent subscription purchases, renewed plans, or repeat orders by the same Business account or entity are strictly non-refundable.

• Exclusion of Plans with Free Trials: Any subscription tier or plan that includes an introductory or promotional free trial period is strictly non-refundable. Businesses that elect to participate in a trial have the opportunity to evaluate the service and cancel prior to being billed; once the trial concludes and the payment method is charged, no refunds will be issued.

• Window Exclusions: Subscription refund requests submitted outside the eligible timeframes designated above will not be granted.

• Renewals and Upgrades: Subscription renewals (automatic recurring billings) and plan upgrades are non-refundable.

• Account Standing: Accounts suspended or terminated for violations of these Terms (including review manipulation, invoice fraud, or policy breaches), as well as requests involving suspected fraudulent or abusive payment activity, are strictly ineligible for refunds.

• Account Limit: A strict lifetime limit of one (1) refund per Business account applies.

25.4 Refund Calculation & Deductions

Where an eligible subscription refund request is approved within the designated window:

• Quota Usage Deductions: Deductions will be calculated and subtracted from the refund amount for any platform quotas utilized prior to the refund request (including, but not limited to, verified Reviews received, additional Business locations added, embed widgets activated, or manager invitations sent).

• Payment Processing Fee: A standard, non-refundable payment processing and administrative fee of 3.15% will be deducted from the final refunded amount to cover direct third-party merchant gateway charges incurred on the transaction. Any currency exchange differences or bank conversion fees remain the responsibility of the Business.

26. CANCELLATION

26.1 Subscription Cancellation

You may cancel your subscription at any time via your Business account dashboard.

• Cancellation prevents future recurring billing cycles and takes effect at the end of the current paid billing period.

• Active subscription quotas and features remain accessible until the end of that paid period.

• Accrued fees or past due charges remain payable and are not extinguished upon cancellation.

26.2 Boosts: No Cancellation

Because Boosts are one-time, immediate, non-recurring purchases, Boosts cannot be canceled once purchased. A Boost remains active until its stated duration or promotional quota expires.

27. PROHIBITED ACTIVITIES

You must not use the Services to:

• violate applicable law;

• submit fraudulent, forged, or synthetic Transaction Evidence;

• attempt to bypass review verification systems;

• manipulate ratings or rankings;

• scrape or crawl platform data using automated systems without authorization;

• reverse engineer, decompile, or copy the Services;

• distribute malware, spam, or malicious code; or

• interfere with platform infrastructure, security, or functionality.

28. USER-GENERATED CONTENT

You retain ownership of User Content to the extent you have rights in it. By submitting User Content, you grant The Trust Search a worldwide, non-exclusive, royalty-free license to host, store, display, format, distribute, and publish that content to operate, maintain, and provide the Services. This license continues for as long as your content remains on the platform, subject to account deletion provisions in Section 42.

29. CONTENT WARRANTIES

By submitting User Content, you represent that you own or possess necessary rights, that your content is accurate and based on an authentic transaction, that you have not manipulated Transaction Evidence, and that your submission does not infringe any third-party rights.

30. INTELLECTUAL PROPERTY

The Services, website, software, designs, trademarks, logos, databases, and branding are the proprietary property of The Trust Search ApS or its licensors. You may not copy, reproduce, modify, or commercially exploit our IP without prior written authorization.

31. MOBILE APPLICATION

If The Trust Search offers a mobile application, we grant you a limited, non-exclusive, revocable license to install and use the app on personal devices for authorized purposes. You may not reverse engineer, modify, or distribute unauthorized copies of the application.

32. THIRD-PARTY SERVICES

The Services integrate with third-party providers (including Stripe for payment processing, mapping services, hosting providers, and analytics). These third-party services operate independently and are governed by their respective terms and privacy policies. The Trust Search is not responsible for the independent performance or temporary service outages of third-party providers, including disruptions occurring on Stripe’s payment network.

33. GOOGLE MAPS AND LOCATION FEATURES

Where Google Maps or third-party mapping features are used to display business locations, users are subject to the applicable provider's terms of service. Users remain responsible for verifying physical business addresses.

34. PRIVACY AND PERSONAL DATA

Our collection, use, and processing of personal data are governed by our Privacy Policy. Where Transaction Evidence contains personal data, it is processed strictly for verification, fraud detection, and compliance purposes in accordance with the GDPR.

35. COOKIES AND TRACKING TECHNOLOGIES

The Trust Search uses cookies for session management, security, analytics, and preference tracking in accordance with our Cookie Policy and applicable ePrivacy regulations.

36. BUSINESS SUBSCRIPTIONS DO NOT PURCHASE REVIEWS

The Trust Search does not sell positive reviews, favorable moderation, or review deletion. Commercial relationships do not give Businesses any ownership or control over Customer Reviews.

Business Profile Verification is earned solely through the successful completion of the Business Invoice Verification process. Subscriptions, Boosts, and commercial advertising packages do not grant, accelerate, or verify a Business Profile, nor do they waive the mandatory three-sample invoice requirement.

37. FRAUD AND MANIPULATION PREVENTION

The Trust Search deploys automated systems, algorithmic checks, cryptographic file hashes, and manual reviews to detect fake reviews, forged invoices, duplicate submissions, and coordinated manipulation. We do not guarantee that every fraudulent submission will be detected.

38. CONTENT MODERATION AND AUTOMATION

We utilize automated systems (including AI-driven document scanning and text moderation) alongside human review to process evidence and moderate content. Appropriate safeguards and human escalation mechanisms are maintained in accordance with the DSA.

39. SERVICES MANAGEMENT

We reserve the right to monitor, modify, update, suspend, or discontinue all or part of the Services for operational, security, technical, or legal reasons.

40. ACCOUNT SUSPENSION AND TERMINATION

We may suspend or terminate an Account for serious or repeated violations of these Terms, submission of fraudulent invoices, fake reviews, payment fraud, security threats, or unlawful activity. Affected users receive a Statement of Reasons where required by law.

41. EFFECT OF ACCOUNT DELETION AND TERMINATION

41.1 Permanent Removal of Reviews

If a Customer deletes their Account:

• All Reviews submitted by that user are permanently removed from the platform.

• These removed reviews cease to appear on Business Profiles and are excluded from the Business's average rating calculation.

41.2 Retention of Cryptographic File Hashes

To protect the integrity of the review ecosystem:

• The Trust Search permanently deletes the submitted invoice or receipt documents and all associated personal data from active storage.

• The Trust Search retains only the mathematical File Hash (cryptographic checksum) of the submitted invoice.

• The retained hash is not intended to contain readable invoice information and is used for duplicate-prevention and fraud-detection purposes.

42. DISCLAIMER

To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis. While every review undergoes mandatory transaction verification, The Trust Search does not warrant that every subjective review statement is accurate.

43. BUSINESS RELATIONSHIPS

The Trust Search does not participate in consumer-to-business transactions. Listing a Business on the platform does not constitute an endorsement, warranty, or guarantee of that Business's offerings.

44. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, The Trust Search ApS, its directors, and employees shall not be liable for indirect, consequential, or punitive damages. Our aggregate liability arising from your use of the Services will not exceed the greater of the amount paid by you to The Trust Search in the six (6) months preceding the claim or USD $100. Mandatory statutory liability under Danish or EU law remains unaffected.

45. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless The Trust Search ApS against claims, losses, damages, and legal costs arising from your fraudulent Transaction Evidence, unlawful conduct, or material breach of these Terms.

46. USER DATA

Users are responsible for maintaining their own backups of content they submit. The Trust Search is not liable for data loss beyond our operational data-protection obligations.

47. ELECTRONIC COMMUNICATIONS

You consent to receiving essential electronic communications regarding your account, verification statuses, moderation outcomes, security updates, and legal notices.

48. CHANGES TO THESE TERMS

We may update these Terms from time to time. Material changes will be communicated via email or platform notice prior to taking effect. Continued use of the Services constitutes acceptance of the updated Terms.

49. SERVICE AVAILABILITY

We do not guarantee uninterrupted platform availability. Access may be temporarily interrupted for maintenance, technical updates, emergency repairs, or external outages.

50. FORCE MAJEURE

The Trust Search will not be liable for performance delays or failures resulting from events beyond our reasonable control, including natural disasters, armed conflict, government restrictions, telecommunications failures, or cyberattacks.

51. GOVERNING LAW

These Terms are governed by the laws of Denmark, excluding conflict-of-law principles and the UN CISG. EU consumers retain the protection of mandatory consumer laws in their country of habitual residence.

52. DISPUTE RESOLUTION

Users and The Trust Search agree to seek informal resolution of any dispute before commencing formal legal proceedings. Contact us via our support form or email with full factual details.

53. ARBITRATION (COMMERCIAL / B2B)

Where legally permissible, any dispute arising out of or in connection with these Terms between The Trust Search and a Business user that cannot be resolved informally shall be submitted to binding arbitration in Skjern, Denmark, conducted in English under Danish arbitration rules. This arbitration clause does not apply to individual consumers, who retain their statutory rights to initiate proceedings before their competent local courts.

54. EU CONSUMER RIGHTS

Consumers residing in the European Union retain all statutory protections, legal guarantee rights, withdrawal remedies, and access to competent local courts. Nothing in these Terms derogates from non-waivable statutory consumer protections.

55. DIGITAL SERVICES ACT COMPLIANCE

Where and to the extent the Digital Services Act applies to The Trust Search, The Trust Search maintains procedures intended to comply with its applicable obligations under the DSA.

• Single Point of Contact for Authorities: Member State authorities and the EU Commission may contact us at contact@thetrustsearch.com (Subject: DSA Authority Notice) in English or Danish.

• Single Point of Contact for Users: Users may submit moderation inquiries, notices, and DSA appeals via https://thetrustsearch.com/contact-us or contact@thetrustsearch.com.

56. COPYRIGHT COMPLAINTS

If you believe that content hosted on our Services infringes your copyright, please provide an infringement notice containing work identification, URL location, and proof of ownership to contact@thetrustsearch.com.

57. THIRD-PARTY CONTENT

The Services display content submitted by Customers and Businesses. Third-party content reflects the subjective opinions of its respective authors and does not represent the views of The Trust Search.

58. CORRECTIONS

We reserve the right to correct typographical, technical, or clerical errors in listings, pricing, or platform features without prior notice.

59. SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

60. NO WAIVER

Our failure to enforce any strict provision of these Terms does not constitute a waiver of our right to enforce that or any other provision in the future.

61. ASSIGNMENT

You may not assign your rights under these Terms without our prior written consent. The Trust Search may assign its rights and obligations in connection with a corporate reorganization, merger, or asset transfer.

62. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Cookie Policy, and any separate signed enterprise agreement, constitute the entire agreement between you and The Trust Search ApS regarding your use of the Services.

63. BUSINESS-SPECIFIC TERMS

Certain commercial features, subscriptions, or API integrations may be governed by additional terms. Where a direct conflict exists between these general Terms and specific enterprise terms, the specific enterprise terms shall prevail.

64. CONTACT INFORMATION & COMMUNICATION CHANNELS

For inquiries, support, verification questions, legal notices, or complaints, please reach us through our two official channels:

1. Contact Form: https://thetrustsearch.com/contact-us

2. Email: contact@thetrustsearch.com

Physical Address:

The Trust Search ApS

Finderupsvej 5A

6900 Skjern, Denmark

CVR / VAT: DK46548701

65. IMPORTANT REVIEW-PLATFORM PRINCIPLES

The Trust Search is built upon the following core tenets:

• Mandatory Verification: Unverified reviews cannot be posted; all reviews require qualifying Transaction Evidence.

• Mathematical Rating Integrity: Ratings reflect the arithmetic average of active, verified Reviews only. Reviews that are unverified, deleted, permanently removed, or temporarily hidden do not impact the rating while they are inactive. A temporarily hidden Review resumes affecting the rating when it is restored.

• Account Deletion Protections: When an account is deleted, reviews are permanently removed, and only cryptographic file hashes are kept to protect against duplicate invoice fraud.

• Commercial Impartiality: Businesses cannot purchase positive ratings or the suppression of negative reviews.

• Transparent Moderation & Redaction: Automated tools obscure sensitive data, and decisions are accompanied by DSA-compliant Statements of Reasons.

66. EFFECTIVE DATE

These Terms are effective as of September 23, 2026. By continuing to access or use The Trust Search after this date, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

The Trust Search ApS

Finderupsvej 5A, 6900 Skjern, Denmark

CVR / VAT: DK46548701

Email: contact@thetrustsearch.com

Web: https://thetrustsearch.com/contact-us