How to Claim Your Business Profile on The Trust Search

The Trust Search helps your business connect with customers and collect human-verified reviews that are based on transaction proof.

Collecting these reviews requires you to claim your business profile on the platform. After claiming, you may get the profile verified and benefit from the reputation management tools.

Claiming a business profile is easy and free, as explained in this guide.

Why Should You Claim Your Business Profile?

When a business receives the first review from a customer, a business profile gets created based on the business domain. This profile remains unclaimed until you claim it.

Claiming your business profile allows you to

• Respond to customer reviews and raise disputes.

• Get existing reviews re-examined for verification.

• Manage your profile information.

• Access features available on your current tier.

• Upgrade to a higher tier.

Moreover, a claimed profile no longer appears with the “Unclaimed Profile” label.

Claim Your Business Profile

Step 1: Search for the Business Profile

1. Visit The Trust Search: Go to The Trust Search so you can search the profile.

2. Search for the Business Profile: Click on the search bar at the top and type in your business name. If you don’t find the correct profile, try typing the name without spaces, like how it appears in your business domain, but without any domain extension (i.e., .com, .org, .io, .ai, etc.).
   

   

3. Select the Profile: Select your business from the options in the search results to open the profile.

Make sure to check the business domain in the profile’s URL (i.e., /mybusiness.com) to ensure this is the right profile.

Step 2: Click “Claim Your Profile”

An unclaimed profile is indicated with a yellow (!) icon and the “Unclaimed Profile” label. Hovering the icon gives you more details about it.

Once on the profile, you can proceed to claim it.

1. Click “Claim your profile”: Below the profile’s rating card, click “Claim your profile.” You can also perform this action by hovering the yellow icon in the rating card’s top-left corner and clicking “Claim for free.” A popup will appear.
   

   

2. Click “Claim for free”: In the popup, click the “Claim for free” button to proceed, or go back by clicking “Maybe later” if you want to claim the profile later.
   

   

Step 3: Sign In or Sign Up

Proceeding to the next step will take you to the business sign-in page if you’re not signed in already. Here, you can sign in to your The Trust Search business account or sign up for a new one if you don’t have one currently. Here’s how you can do it:

Sign In

1. Enter the Email: Fill in your email address associated with the account.

2. Enter the Password: Fill in the correct password to sign in to your business account. If you don’t remember the password, click “Forgot Password?” to get a password-reset email and set a new password.
   

   

3. Sign In: Click the “Sign in” button to proceed.

Make sure you check the “Remember me?” checkbox if you want to stay signed in. Alternatively, you can also sign in with your Google or Apple account by clicking the respective buttons.

Sign Up

If you don’t have a business account on The Trust Search, here’s how to create it:

1. Click “Create an Account”: On the sign-in page, click “Create an account” to begin with the account creation.
   

   

2. Or Sign Up With Google or Apple: To sign up with Google or Apple, click the respective buttons below the sign-up button.
   

   

3. Enter the New Credentials: To sign up with your email instead, you have to fill in all the fields, including:

   • Your first name

   • Your last name

   • Your email address

   • Your phone number

   • Your password

4. Click “Sign Up”: After filling in the required fields, click “Sign Up," and an OTP will be sent to your provided email address.

5. Verify the OTP Code: Copy and paste the OTP in the OTP verification field to verify your email address. Once pasted, the OTP code will automatically be verified.
   

   

Step 4: Add Registration Details

Once you sign in to your account, your business dashboard will appear with a registration form. Here, you need to fill in the required fields to proceed, whereas optional fields can be skipped.

The Trust Search auto-fills some of the fields based on publicly available information about your business, such as the business’s email address for contact. You don’t have to re-enter these details if they’re correct. However, make sure you check them and correct if something is inaccurate.

Here’s what information is required and optional:

Required Fields:

1. Business Details: This includes your business’s essential details for identification purposes, such as the name and logo. It includes:
   

   

   • Business Name: Enter your business name in the field to adjust it. Make sure to include any location-specific identifiers, such as KFC UK or KFC FR.

   • Category: Click the category field to adjust it and select the right category for your business. You cannot type in this field, so select the option from the drop-down menu. Check out The Trust Search Categories page to explore all categories.

   • Subcategory: Based on your selected category, you need to specify at least one subcategory that describes your business. If your business falls under more than one option, select the ones that describe it.

   • Business Logo: Click the “Add business logo” area to open your device’s storage and select a logo for your business. The recommended size is 64x64 pixels.

2. Business Contact Information: Your business contact information is required when claiming the profile.
   

   

   • Business Phone Number: Your business phone number is displayed on your business profile. It helps your customers reach out to you easily. Input the phone number that’s reserved for customer interactions. To change the country code, click the flag and type in the country name.

   • Business Email: Your business email is used to verify the ownership of your business profile. You need to input the business’s official email based on its domain (i.e., email@business.com). Inputting a Gmail address or other general-purpose email services (i.e., business@gmail.com or business@hotmail.com) won’t work for verification.

   • Business Website: Your business website is what your business profile is based on.

After inputting the website and email address, you can get your business ownership verified by clicking “Send OTP.”

1. Business Description: This includes a description of your business and the services it offers.
   

   

   • Business Description: Your business description helps customers learn about it when they visit your profile, such as the problem your business solves, when it was established, and how it’s helping people. You can write up to 1000 characters max, so make sure the description is concise yet meaningfully descriptive.

   • Service Offer: Specify the services your business offers in this field, such as wet laundry, dry cleaning, steam press ironing, etc.

2. Business Meta Information: Business meta information helps your business profile with visibility.
   

   

   • Meta Title: This is a concise title that describes your business. Make sure to include your business name in it.

   • Meta Description: This is a brief description of your business, capped at 160 characters. Use this field to briefly describe your business by including its name, category, and the services.

   • Focus Keywords (Max 5): Use this field to include up to five keywords relevant to your business. Type and press enter, comma, or click “Add” to add the written keyword.

3. Business Location: Your business’s location is required to help profile visitors find where it’s located.
   

   

   • Location: This is the main location of the business. Click to search and select a location where your business is located. Doing so will auto-fill the city, state, and zip code fields.

   • City: This is the specific city your business is located in. You can’t edit this field manually. It’s auto-selected based on the location you specify.

   • State: The specific state your business is in. It is auto-selected.

   • Zip Code: This is the postal code that identifies your specific geographic area. It is auto-selected.

After filling all the required fields, you can move onto verifying the ownership of your business if you haven’t yet. If you’ve already verified it, click “Next” at the bottom to proceed to step 6. But if you want to pause and continue later, click “Save as draft” to save the changes you’ve made.

Optional Fields:

1. Business Social Media Links: Business social media links are displayed on your profile. These are optional, but they can help customers find you on specific social channels if you add them.
   

   
   
   Currently, you can link:

   • LinkedIn

   • X (formerly “Twitter”)

   • Facebook

2. Business Links: Business links are any links associated with your business domain. These appear on your profile and help users find useful pages you might want them to visit. Up to 5 business links can be added as long as they belong to your domain. This allows you to link to subdomains (e.g., uk.business.com) and specific pages (e.g., business.com/contact-us) of your website. Here’s what you need to include:
   

   

   • Link Label: This is the button text. It appears on the button containing the URL. Make sure it accurately describes the page the URL links to.

   • Link URL: This is the specific URL the link button takes the user to.

3. Business Media: This field allows you to upload images related to your business (max. 10) to help customers see your business, products, or services visually. For example, if you run a bakery, you can upload a picture of your delicious biscuits, or if you run a gymnasium, you can upload a few pictures of the environment and the equipment.

   • Additional Business Media: Click the empty highlighted area underneath to make uploads.

     

Step 5: Verify Ownership

Verifying your business ownership is required to claim the profile. Here’s how to do it:

1. Click “Send OTP”: In the “Business contact information” field, click the “Send OTP” button. You will receive an OTP on the email address you added. Find it in your inbox. If you don’t receive the email, check your spam folder, or click “Resend” to retry.
   

   

2. Verify the OTP: Copy and paste the OTP from the email into the verification field. The Trust Search will automatically validate the code.

3. Click “Next”: After the OTP is verified, click the “Next” button at the bottom to complete the registration.

This will take you to your business dashboard, where you can view your active free subscription, browse pricing plans, or upgrade to a higher plan and access other features. 

Step 6: Verify Your Invoice

Now you need to verify your business’s official invoice. Here’s how to do it:

1. Open the “Invoice Verification” tab: While inside the Dashboard tab, click “Submit Invoice” on the “Pending Invoice Verification” banner at the top to open the Invoice Verification tab. Here, you need to upload at least 3 samples of your business invoice to get it verified, but you can upload 2 more samples to help The Trust Search with a more reliable verification.

2. Upload Invoice Reference Samples: To upload your invoice samples, click the highlighted area to select the files from your device’s storage, or drag and drop them to upload. Make sure your samples meet the upload requirements specified on the page.

3. Submit for Approval: After uploading the samples, click “Submit for Approval” to submit your invoice samples for verification. The Trust Search team will receive your submitted invoices for verification.

Note: Ensure your invoice samples are clear and legible. Unclear images that are redacted (in parts or fully), blurred, or low-quality invoices may not be accepted.

If the verification fails, you will be asked to provide new invoice samples. In that case, you can delete the previously uploaded samples and submit new ones. After successful verification, your business will become verified.

Frequently Asked Questions

1. What if I can’t find my business profile when searching?

If you can’t find your business profile while searching, it means there’s no unclaimed profile created for your business on The Trust Search yet. In this case, you can register your business by signing up for the business account and adding your business manually afterwards.

2. Why do I need to verify my business invoices?

The Trust Search requires you to verify your business invoices for reviewers’ invoice verification. When you provide us with a few samples of your original invoice, it helps us cross-check whether the reviewer’s invoice, who is reviewing your business, is genuine or not.

3. What happens if business invoice verification fails?

If business invoice verification fails, you’ll be asked to provide newer invoice samples to get the business’s invoice verified. Without this verification, your business will have limitations on the platform.